Privacy Policy

AlisPro MediTours ("AlisPro MediTours", "we", "us", or "our") operates alispromeditours.com (the "Site") and provides medical tourism facilitation services to international patients seeking treatment in India. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.

By using the Site or submitting an enquiry, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.

1. Who We Are

AlisPro MediTours is a medical tourism coordination company based at 238 Westend Mall, Janakpuri, New Delhi, India. We are the data controller for personal information collected through this Site. You can reach us using the contact details in Section 10.

2. Information We Collect

We collect the following categories of information:

• Contact and enquiry details — name, email address, phone/WhatsApp number, country, and any message you send us through an enquiry, callback, or insurance-eligibility form.
• Medical information you choose to share — medical reports, scans, diagnoses, insurance documents, or other health-related files you voluntarily upload so we can obtain treatment opinions and cost estimates on your behalf. This is "special category" / sensitive data under laws like the GDPR, and we only collect it with your explicit action (uploading or sending it to us) and consent.
• Usage and device information — pages visited, browser/device type, approximate location (derived from IP address), and referral source, collected automatically through cookies and similar technologies described in our Cookie Policy.
• Communications — records of calls, emails, and WhatsApp messages exchanged with our patient coordinators, for quality and continuity of care.

3. How We Use Your Information

• To respond to your enquiry and coordinate a treatment plan, second opinion, or cost estimate.
• To share relevant parts of your medical information with partner hospitals and doctors in India, solely for the purpose of obtaining a clinical opinion or quote on your behalf.
• To arrange related services you request, such as travel, accommodation, or insurance verification.
• To operate, maintain, and improve the Site, including through analytics (see Section 6).
• To communicate with you about your enquiry, and, if you consent, about relevant offers or updates.
• To comply with legal obligations and protect against fraud or misuse of the Site.

4. Legal Basis for Processing

Where applicable law (such as the EU/UK GDPR) requires a legal basis, we rely on: your explicit consent for processing health-related information and for non-essential cookies; performance of a contract or steps toward one, to respond to your enquiry and coordinate services you request; and our legitimate interests in operating and improving the Site, balanced against your rights.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Partner hospitals, clinics, and doctors in India, to obtain treatment opinions and quotes you request.
• Service providers who support our operations (e.g. hosting, email delivery, analytics), bound by confidentiality obligations and only to the extent needed to provide their service.
• Authorities or third parties where required by law, or to protect our rights, safety, or property.

Because AlisPro MediTours and our partner hospitals are based in India, using our services necessarily involves transferring your information to India, which may have different data protection laws than your home country. We take steps to ensure your information continues to receive appropriate protection wherever it is processed.

6. Cookies and Analytics

We use cookies to remember your language preference and, if you consent, to understand how visitors use the Site through analytics tools such as Google Analytics. You control analytics cookies through the consent banner shown on your first visit, or at any time via "Manage Cookie Preferences" in the footer. See our Cookie Policy for full details.

7. Data Retention

We retain personal and medical information for as long as necessary to provide the services you requested, maintain a record of your care coordination, and comply with legal, tax, or regulatory obligations. We periodically review and delete information that is no longer needed for these purposes.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent at any time (which does not affect processing already carried out). To exercise any of these rights, contact us using the details in Section 10.

9. Children's Privacy

The Site is intended for adults making or coordinating treatment decisions. Where information about a minor patient is shared with us, it is provided and controlled by the minor's parent or legal guardian. We do not knowingly collect personal information directly from children without such involvement.

10. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at care@alispromeditours.com or 238 Westend Mall, Janakpuri, New Delhi, Delhi 110058, India.

This policy is provided for general informational purposes and does not constitute legal advice. It should be reviewed by a qualified attorney familiar with applicable healthcare and data protection law before being relied upon as a complete compliance document.